FAQs

    Can I pay with a debit card?

    We accept the following payment methods, with card payments processed via Stripe.com. The supported credit and debit cards are Visa, MasterCard, American Express, Discover, and Diners Club. It is also possible to pay via a bank link.

    If you prefer not to make the payment on our website, you can add the product to the cart, enter your email address on the checkout page, and you will automatically receive a payment link. You can then complete the payment through your bank.

    How can I be sure that the Windows licenses you sell are genuine and valid?

    You can easily verify our licenses directly on the official Microsoft website (M365 Admin Center). All our products come from reliable sources and are fully compliant with Microsoft’s requirements.

    What should I do if I haven’t received the product key via email?

    If you received an automated response from our website stating that your order status is "Completed," please check your spam folder, as our email may have been filtered there. If it’s not in the spam folder, please contact us at hello@softwarehouse.ie, and we will resend the email.

    What should I do if the system does not accept the Microsoft Office product key I received?

    If your device previously had Office software installed, it is recommended to first remove the old Office software from your computer. Sometimes, a previous installation can cause conflicts that prevent the successful installation of a new version, especially if the old software was not completely uninstalled.

    This Microsoft link leads to the "Microsoft Support and Recovery Assistant" (SaRA) tool, which helps clean up traces of old Office software. This tool is designed to thoroughly remove any remnants of previous Office versions that may interfere with the new installation.

    Instructions:

    1. Click the link: https://aka.ms/SaRA-OfficeUninstall-sarahome
    2. Download and run the tool.
    3. Follow the on-screen instructions to remove traces of the old Office software.

    The tool will clean up your system from old software remnants, ensuring a smooth installation of the new Office version.

    As a second step, please restart your device and enter the key again.

    If this does not resolve the issue, please send us the following:

    1. A screenshot showing the error message.
    2. A screenshot (as described below) showing your device version (System Information).

    After receiving this information, we will investigate why the product key is not working on your device and resolve the issue.

    What support is available if I encounter issues?

    If you have any questions or need technical support, you can get help from our email support service at hello@softwarehouse.ie. Our team is ready to assist with software installation, activation, and usage-related inquiries.

    Will I receive an invoice, and when?

    You will automatically receive an invoice via email immediately after your purchase. Please scroll down in the email to find the invoice attached.